CONTACTS

CHARTER FLIGHTS 24H  +351 917 249 671

 

For flights from bissau 24 hours a day call us on: +351 910 204 908

Requests for aircraft availability: commercial@euroatlantic.pt

To make online reservations and information: reservationslis@euroatlantic.pt

Ground Operations: +351 21 844 47 30 / +351 91 866 09 83

EUROATLANTIC AIRWAYS

Rua das Sesmarias, 3
Quinta da Beloura
2710-692 SINTRA
PORTUGAL

Telefone Geral: +351 21 924 73 00
Fax Geral: +351 21 924 73 90
email: secretary@euroatlantic.pt

President & CEO and Board of Directors

  • SAD (Advisors to the Board, Secretariat, Human Resources & Legal Department, Research and Development Department, IT Department)
  • Security AND ERP
  • Operational Safety
  • Crew Training

Financial Department

Commercial Department

Marketing and Image Department

Public Relations Department

Flight Operations Department

FIGO MADURO

Rua Salgueiro Maia, 18A
2685-374 PRIOR-VELHO – LOURES
PORTUGAL

 

 

Engineering and Maintenance Management

Planning and Operational Control

Engineering

Logistics

Operational Maintenance

COMMERCIAL DIRECTORATE

ACMI / Wet Lease, Dry Lease, Charter Services and Executive Flights

(NUMBERS NOT VALID FOR PASSENGER INFORMATIONS. PASSENGERS SHOULD CONTACT THEIR TRAVEL AGENCY OR TOUR OPERATOR)

email: commercial@euroatlantic.pt

tel: +351 219 247 315 / 16 / 19 / 20 / 21 / 24

fax: +351 219 247 391

H24 +351 917 249 671

Director: Eduardo Arruda

Sales Team: José Marques da Costa / Verónica Pinto / Rita Monteiro / Henrique Albergaria / Teresa Martins

IMAGE DEPARTMENT

email: joao.ribeiro@euroatlantic.pt

tel: +351 21 924 73 28 / fax: +351 21 924 73 90

João Pedro Sá Ribeiro

 

PUBLIC RELATIONS

email: caetano.pestana@euroatlantic.pt

tel: +351 21 924 73 60 / fax: +351 21 924 73 90

Caetano Pestana

 

CUSTOM SERVICES

email: customerservices@euroatlantic.pt

CONCERNS AND CLAIMS FOR PASSENGERS WITH SPECIAL NEEDS
We’re always keen to hear your thoughts or help if things haven’t gone to plan.

 

SEND US YOUR FEEDBACK
You can contact us by email at CRO@euroatlantic.pt. Please make sure your email has the following subject field: Customer feedback – passengers with special needs.

 

CLAIMS FOR ASSISTIVE DEVICES
Please inform our airport representatives immediately if your mobility aid or any equipment relating to your disability is damaged on your flight. They’ll create a report, which you’ll need if you make a claim.

We comply with the Montreal Convention limits for any damaged or missing equipment, but it’s always a good idea to make sure your equipment is also covered by travel insurance.

 

PASSENGERS TRAVELLING TO/FROM U.S
The United States Department of Transportation’s (US DOT) Final Ruling on Non-Discrimination on the Basis of Disability in Air Travel applies to all our flights to and from the US. We comply with all regulations contained in US DOT 14 CFR Part 382.

The following information may help if you have a complaint or concern regarding discrimination, accommodations or services in relation to your rights as a passenger with a disability.

 

ASK FOR A COMPLAINT RESOLUTION OFFICIAL (CRO)
If you have any problems while travelling with us, please feel free to ask any crew member or ground staff for a Complaint Resolution Official (CRO).

Our CROs are specially trained in awareness and sensitivity, as well as in all the applicable regulations and legislation, and will be happy to answer your questions and assist you in solving your disability related concerns.

 

FINAL RULING ON NON-DISCRIMINATION ON THE BASIS OF DISABILITY IN AIR TRAVEL
Recent amendments to 14 CFR Part 382 introduced by the U.S DOT’s Final Ruling on Non Discrimination on the Basis of Disability in Air Travel are applicable to foreign carriers operating flights to and from the U.S.

COPIES OF U.S DOT 14 CFR PART 382 CAN BE OBTAINED IN THE FOLLOWING WAYS:

 

Ask at the Airport
A full copy of this ruling is available on request at our airports servicing the US.

 

By telephone
For calls made from within the United States by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at:

(+1) 1-800-778-4838 (voice)
(+1) 1-800-455-9880 (TTY)
TTY

By telephone to the Aviation Consumer Protection Division at (+1) 202-366-2220 (voice) or (+1) 202-366-0511 (TTY).

 

Online
You can access the full text of the U.S DOT regulation 14 CFR 382 online.

 

By post

Air Consumer Protection Division, C-75, U.S. Department of Transportation
1200 New Jersey Ave, SE, West Building, Room W96-432
Washington, DC 20590

LISBOA

Av. João XXI, 11D

1000 – 298 Lisboa

Portugal

 

Reservations and Information in Portugal:

email: reservationslis@stpairways.st

tel: +351 21 843 70 40

 

Store Hours:

Monday to Friday: 09:00 am to 1:00 pm./ 2:00 pm to 3:00 pm

 

Hours Call Center:

From Monday to Friday from 09h00 to 23h00

Tel: 707 10 25 35*

*Only for Portugal

BISSAU

Transportation Building

Rua Vitorino Costa – Caixa Postal 777

Bissau
Guiné-Bissau

 

Reservations and Information in Portugal:

email: reservationsoxb@euroatlantic.pt

tel: +245 580 50 05

tel: +245 536 10 81

 

Store Hours:

Monday to Friday: 08:30 a.m. to 5:30 p.m.

 

Sales online: www.flyeuroatlantic.pt

STP AIRWAYS

Av. João XXI, 11D

1000 – 298 Lisboa

 

Reservations and Information in Portugal:

email: reservationslis@stpairways.st

tel: +351 21 843 70 40

 

Store Hours:

Monday to Friday: 09:00 am to 1:00 pm./ 2:00 pm to 3:00 pm

 

CALLCENTER:

From Monday to Friday from 09h00 to 23h00

Tel: 707 10 25 35*

*Only for Portugal

 

Sales online: www.stpairways.st

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